FAQs
Hours of Operation
Our Rare Beauty support team is available:
Monday-Friday: 7-4PM PT. The Rare Beauty support team is not available Saturdays and Sundays, as well as on Thanksgiving Day, Christmas, and New Years Day.
*Note: Rare Beauty support team will not be available December 26, 2022 in observance of Christmas Day.
Formulas You Can Trust
Because “clean" beauty lacks a regulatory definition by the Food and Drug Administration, we chose not to market our brand as "clean." But rest assured, our products are thoughtfully formulated, thoroughly tested, and made to comply with worldwide regulations of quality and safety—you have our word. Rare Beauty is cruelty free, vegan, and certified by PETA’s Global Beauty Without Bunnies.
Allergy
Q: Help! I had an allergic or other adverse reaction!
A: If you have any adverse reactions to our products, please contact your health care provider immediately. If it is an emergency, please call 911.
For general questions about our products, please contact our Rare Beauty support team for assistance at 1-888-892-7273 or hello@rarebeauty.com
My Order
Q: Help my order is missing!?
A: Oh no! Please contact our support team for assistance at 1-888-892-7273 or hello@rarebeauty.com
Q: How do I change or cancel my order?
A: In an effort to ship out your products efficiently, we immediately begin processing your order as soon as it is placed. Unfortunately, once orders are submitted, they cannot be canceled or modified.
Q: How can I find the status of my order?
A: Find the status of a particular order and view your Order History on the Order Status tracking page under ‘My Account’.
Q: Where can I track my order?
A: We will email you a shipment notification along with a tracking number as soon as your package ships.
Q: My order is missing an item, what should I do?
A: Please contact us right away at 1-888-892-7273 or hello@rarebeauty.com.
Q: My Item(s) arrived damaged, what should I do?
A: Please contact us right away at 1-888-892-7273 or hello@rarebeauty.com.
Q: I typed in my wrong address and need to change it
A: Unfortunately, once orders are submitted, they cannot be canceled or modified.
Shipping & Returns
Q: How do I qualify for free shipping?
A: Standard Shipping is FREE on all U.S. purchases of $50 and over (excluding taxes) and international order $100 USD and over (excluding taxes).
Q: Are returns free?
A: For U.S. orders, items returned within 30 days of purchase qualify for free return shipping. Donations are non-refundable. Note you are allowed 1 exchange on your original order.
Unfortunately, we cannot offer returns or exchanges on orders shipped outside of U.S. Shipping and duties are non-refundable. For additional information please contact our support team at 1-888-892-7273 or hello@rarebeauty.com.
Q: Who is Global-e?
A: Global-e is an international fulfillment service provide to Rare Beauty. Global-e will appear as the merchant of record for international transactions made on www.rarebeauty.com
Q: Can I exchange my items purchased from Sephora.com or Sephora retail stores?
A: Unfortunately, Rare Beauty cannot facilitate returns or exchanges of items purchased from Sephora. Please contact Sephora customer service for orders placed on Sephora.com or purchases from Sephora stores.
Q: When can I get items that are out of stock?
A: We try our best to replenish our inventory as quickly as possible. Sign up for back in stock notifications to be the first to know when items come back in stock.
Q: What items can I purchase?
A: Currently the following items are not available for purchase outside of the U.S.
- Rare Beauty Scented Candle
- Rare Beauty Oversized Hoodie
- "Use Kind Words" Crewneck Sweater
- Blush & Highlight Custom Set
- Soft Pinch Liquid Blush in matte shades Bliss, Love, Grace, and Faith
- Positive Light Liquid Luminizer
- Stay Vulnerable Liquid Eyeshadow
- Always An Optimist Weightless Eye Primer
My Account
Q: I forgot my password, how do I login?
A: If you have forgotten your password, please click on the “Forgot Your Password” button that appears on the account log-in page and follow instructions to reset it. Need more help? Contact us at 1-888-892-7273 or hello@rarebeauty.com
Q: How can I unsubscribe from receiving promotional e-mails?
A: You can unsubscribe from Rare Beauty promotional emails by clicking the link provided at the bottom of the email to be removed from the mailing list. Please note that unsubscribing from our promotional emails will not affect your receipt of order and shipment confirmations or other transactional notifications for orders placed.
A: To check your balance, click here.
Other
Q: Are your products vegan?
A: Yes, all our products are 100% vegan.
Q: Are your products cruelty-free?
A: Yes, all our products are cruelty-free, meaning we do not test on animals.
Q: Was Rare Beauty packaging specifically designed for people with dexterity challenges?
A: Each Rare Beauty product was designed to Selena's personal preferences to emphasize ease of use. While we’re thrilled to hear that some individuals with dexterity challenges find the design helps them open and use our products more easily, we have not conducted official testing on the packaging for these claims. Ease of use and inclusivity are highly prioritized at Rare Beauty and it's something we're continuing to test and explore in the future.